We take pride in providing prompt and courteous customer service. Our goal is to make your customer and shopping experience as easy and convenient as possible. If you can't find answers to your questions in the help topics on this page, contact us electronically or call us.

I AM SANTA is a grassroots movement helping feed children and families while inspiring happiness and fulfilment in each of us. We are a mission-driven company with a goal of tackling and eliminating childhood hunger in America. Learn more about us and for ways to get involved.

Don't like it? Don't keep it. We do our best to make returns and exchanges as simple as possible. If you are not completely satisfied with your purchase within 7 days after delivery, you are entitled to a refund, product exchange, or a store credit. No questions asked. Please note that returned items must be in unused, original and merchantable condition and in their original packaging, including all accessories. Simply put, all items must be in the exact same condition as received. To initiate a return, please contact customer service.

We accept all major credit and debit cards from most countries, such as American Express, Discover, Mastercard, and Visa. We also accept payments via Paypal, Amazon Pay, Apple Pay, and Google Pay.

We are a registered Florida company and are required to collect the applicable sales tax on orders shipped within Florida.

In order for us to provide our customers with the most convenient shopping experience and quickest possible delivery, we ship all verified orders within a very small window of time after an order has been placed and verified, sometimes within the same hour! If you have already placed an order and wish to change or cancel it, please contact customer service as soon as possible with your order number.

Note: We cannot change or cancel an order once it has been shipped. If you want to change or cancel an order after it has been shipped, please contact customer service as soon as possible.

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